My Experience
I have 8+ years of experience in the IT industry working in a number of roles such as second and third line support analyst and Network Engineer.
I am currently working as an Information Security Analyst for Resonate.
Take a look at my journey:
My role at Resonate is Information Security Analyst sits below the CTO and working closely with the head of Technical Operations to drive a security mindset across the business.
My role includes:
- Maintaining compliance with ISO27001 accreditation
- Supporting IT and Quality teams in maintaining ISO9001, 14001, and Cyber Essentials
- Responsible for Information Security across the business directed by the CTO
- Work closely with the Head of Technical Operations to maintain and enhance security controls across IT estate
- Work closely with Product Owners to maintain and enhance a security posture of OT systems
- Maintain compliance across the business to IT & Security Policies
- Influence changes to existing, and design new policies for the ISMS in line with the changing threat landscape
- Monitor threat landscape through horizon scanning, partner collaboration, and supplier relationships
- Manage internal and external security projects such as penetration testing, security auditing, framework assessments, and security Improvements
- Provide role-specific training to all staff on security and policy assurance
- Provide security assurance for supply chain management
- Maintain vulnerability management programme across the IT and OT estate
I previously worked as an Information Security Analyst for Acorn Insurance. I worked as part of the InfoSec team in communication with the IT and Infrastructure teams daily. My core responsibilities included reviewing new and existing supplier due diligence on a regular basis to ensure suppliers maintain a baseline for Acorn Insurance risk appetite, reviewing and implementing new systems alongside the relevant teams in relation to information security, and regularly updating policy documentation upon review.
I was responsible for researching and evaluating emerging cyber security threats and how to manage and mitigate them. Reviewing alerts on a number of critical systems is a daily task to ensure unauthorised or suspicious activity is investigated and resolved immediately to ensure the integrity of Acorn Insurance systems.
Aside from the technical tasks, I was responsible for generating regular reports for technical and non-technical staff and stakeholders across several systems.
User training is at the heart of Acorn Insurance when it comes to security and awareness, I was responsible for regular email newsletters to all staff as well as managing the cyber security training portal.
I then worked as a Network Engineer across a wide range of areas, my prime role was to ensure that the internal network and its core critical systems are functioning as they should and implementing new technologies to improve our security and usability. I have spearheaded several projects such as setting up new software hosted servers with SQL Server and IIS Web Services to upscale our customer spread across servers, gaining the Cyber Essentials Plus certification for Safetynet Solution, Implementing MFA across the company for our Office365/Azure system, and Installing, configuring Net2 access control to increase security, and implementing BT Cloud Work phone system.
For more information on my time at Safetynet Solutions, click HERE.
Toward the end of 2018, I became an Implementation Specialist and was taking ownership of customer projects to manage their onboarding and installation process.
This role included contacting customers that have been passed
over from the sales team, carrying out scoping calls to confirm customer requirements, building and configuring the desired software solutions, providing regular updates to customer on the progress to ensure we meet project deadlines, providing onsite/ remote installations of the software, providing onsite/ remote user and admin training, and performing software demonstrations for new potential customers.
Safetynet Solutions is a SME with 50 – 100 employees across 2 offices that supplies in-house Visitor Management solutions to customers from the education system to tenanted building across several countries.
I joined as a helpdesk support technician and was working towards a Level 3 IT, Telecoms, and Digital Communications apprenticeship.
My role included being part of a dedicated helpdesk team as a 1st and 2nd line
support technician, alongside this I was exposed to the internal IT infrastructure and also the implementation team to give me a broad introduction to the company.